Coming at launch: in-app payments with Whish and card are not live yet. This policy applies to all payments made in the Concorde app once they are available.
1. How payments work
- Payments in the app are processed by our payment providers (such as Whish and card processors). Your card details go directly to the provider and are never stored by Concorde.
- Prices are set by the coach or club for sessions and lessons, and by Concorde for Concorde Pro. The price is always shown before you pay.
- Prices are shown in US dollars unless the app says otherwise.
- You'll get a confirmation in the app for every payment, and you can see your payment history in your account.
2. Academy sessions and private lessons
Kids Academy groups and private lessons are paid per session, after the session: you only pay for sessions your child attended, in the app or in cash to the coach.
| What happens | What you pay |
|---|---|
| Your child attends the session | The session price shown in the app |
| Your child doesn't attend | Nothing |
| The coach or club cancels the session or lesson | Nothing |
| A session was marked as attended by mistake | Nothing: tell the coach or us, and it's removed (or refunded if already paid) |
| You were charged twice or charged by mistake | Full refund of the extra amount |
A coach or club may agree other terms with you (for example for no-shows on private lessons). If they do, those terms are shown in the app and apply.
3. Court requests
Court requests are confirmed by the club. Unless the app shows an in-app payment for the court, you pay the club directly and the club's own cancellation rules apply. If a court is paid in the app and the club cancels, you get a full refund.
4. Concorde Pro subscription
- Concorde Pro is optional. Pricing is announced at launch and shown in the app before you subscribe.
- Pro is paid for one month or one year at a time. It doesn't renew automatically: you choose whether to extend it.
- We don't give refunds for partly used periods, except where required by law or if you were charged by mistake.
- If you subscribed through the App Store or Google Play, the subscription is managed and refunded by Apple or Google under their rules. Cancel it from your store account settings.
5. How refunds are paid
- Refunds go back to the payment method you used (your Whish wallet or your card), unless we agree another way with you.
- We start a refund within 5 business days of approving it. Depending on your bank or provider, it can take up to 14 business days to appear.
6. Problems and disputes
- If something went wrong with a payment, a session or a lesson, contact us within 14 days. Tell us what happened, the date and the amount.
- We'll look into it with the coach or club and reply as quickly as we can, normally within 7 business days.
- Please contact us before opening a dispute or chargeback with your bank. Most issues are faster to fix directly.
- If a chargeback is opened, we may pause the related account while it's being resolved.
This policy doesn't affect any rights you have under Lebanese consumer protection law. See also our Terms of Service.
7. Contact
Payment question or refund request? Message us on WhatsApp.